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OWNERSHIP
DMI India Private Limited is the absolute owner of www.dmi-india.com and
www.bollywoodoutfit.com.
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WHAT IS INCLUSIVE AND WHAT IS NOT
All Salwar Kameez and Lehnga sets are including standard Dupattas unless
otherwise specified. All Saris
are inclusive of Blouse and Petticoat unless specified otherwise. To change the
option of
Salwar to Churidar or vice versa, customer must advise specifically.
Accessories, Jewelleries etc. shown
in the photographs are not part of the garment offered unless specified.
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SHIPPING COST INCLUDED
The Prices featured in dmi-india.com are inclusive of world wide home delivery
charges by 1st Class Courier Service.
Orders of value less than US $100.00, will be shipped by registered air mail (average transit 10 days)
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VAT/CUSTOMS DUTY
No other hidden charges/cost except in exceptional cases buyer's country may
charge VAT and/or custom duties. Although, we at dmi-india.com will draw the
Invoice mentioning that item sold for personal use and not for resale, yet
destination country may charge VAT and/or custom levies, which would be sole
responsibility of the customer and to be paid extra at cost.
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TRANSIT DAMAGES
We take every care to ship the orders in good condition, properly polythene
packed and then packing paper wrapped. However the
package and dispatched goods
may be damaged/soiled due to delivery procedure and customs procedure at the
destination country and we will not be responsible for the same.
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WRONG DELIVERY ADDRESS
We will not be responsible for wrong delivery due to incorrect and/or
incomplete address supplied by the customer.
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INCORRECT INSTRUCTIONS
ALL Changes and Special Instructions MUST be repeated after order in an email.
We have recently had cases, where the customer has expected his/her order to be
executed, incorporating changes suggested by customer via email, weeks even
months before actual date of order. We will NOT check email history before
executing an order. If no email containing Special Instructions / Changes is
received AFTER order is placed, order will be executed without any changes.
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CURRENCY
All payments are made in US Dollars or in current exchange value of other
covertible currency. Payments by Visa and Master Card maybe made in local
currency of Swedish/Norwegian/Danish Kroner,
Sterling Pound, EURO, Japanese Yen, Hong Kong, Australian, Canadian and New
Zealand Dollars.
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JURISDICTION
All transactions are subject to Calcutta (Kolkata), India jurisdictions.
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REFUND/EXCHANGE POLICY
Please help us to maintain our high quality of service with our strict
NO Return - NO Refund
Policy.
All products are custom made to particular size and other custom specifications.
Therefore orders once delivered, cannot be returned for refund.
We try our best to ensure customer
satisfaction but it is not possible
to follow an open refund / return policy,
since products are not readymade stock. However, genuine problems may arise and
exchange of outfit for another piece of the same outfit can be undertaken under
the following circumstances only:
* The Order is found to be defective on receipt due to our fault / damage in
transit.
* DMI India must be informed of any defect / damage within 3 days of date of
receipt.
* The Products will be exchanged without any extra cost, once the sold piece is
received back.
* All shipping costs for return of the garment to our address in India must be
borne by
the customer. The Returned Goods MUST reach us no later than 6 weeks from date
of your receipt.
* The substituted piece may differ slightly from the original in color and/or
prints due to fast changing fashions.
* One outfit cannot be exchanged for anything apart from another of the same.
Jewellery cannot be exchanged or returned due to hygiene safety, unless
defective or damaged in transit.
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PRIVATE POLICY
dmi-india.com is committed to safeguard the privacy of the customers' personal
data. Information required for process and execution of orders will not be
shared or passed on for any other purpose. Our authorised online credit card
payment processors are CCAvenue.com (this is SSL Secured) and we do not
receive
any of customers'
credit card information.
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FRAUD POLICY
All fraudulent credit-card transactions (including charge-back) will be dealt
with full provision of law. Legal recourse as provided in India and Country of
Order/Delivery will be fully utilized to book criminals participating in any
type of Credit-Card Fraud.
Please be aware: charge disputes after receipt of merchandise would be regarded
equivalent to theft via Credit-Card and are dealt with legal recourse, including direct action from Interpol.
Card fraud is a federal crime and a felony punishable by heavy fines and jail time. Fraudulent behavior will be prosecuted aggressively
and with a passion to the fullest extent of the law. The ID and address of your computer and your ISP provider have been determined,
and recorded as a safeguard against fraudulent behavior and may be used by legal entities to prosecute any guilty parties.
dmi-india.com considers fraud a direct and serious threat to our business profitability. We do not take any efforts to defraud lightly and will prosecute whenever and wherever possible to the fullest extent of the law.
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SIZES
Most garments (except Sweaters) are made to order as per Buyers'
custom measurements.
After placing an order, customers are advised to provide size details in inches
or centimeters (height, chest/bust, just below bust, waist, hips, sleeve
length, upper arm circumference, cross-back/shoulder etc. Measurements and
Special requests (if any) can be emailed to
sales@dmi-india.com
or faxed to +91.33.22814656
NOTE: If Size OR Measurements are not provided within 3 days of placing an
order, garment
will be made to free size (36" bust 5' 6" height).
surprise present for someone? don't know exact measurements? just give us
height and size in XS/ S/ M/ L/ XL etc. and your package can be delivered to
any address of your choice. complimentary gift-wrapping available on request.
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COLOR CONSISTENCY
Please be aware that actual color may differ slightly from that shown. While
the essential color will remain the same, that is pastel pink will be pastel
pink and turquoise will be turquoise, the actual shade may differ. Minor
differences in exact shade of color differ due to lighting differences,
individual photographer styles, film development differences, scanner
differences and individual pc monitor color settings. See
Shade Chart 1
and
Shade Chart 2
.
PLEASE NOTE THAT ALL WHITES ARE NATURAL - BRIGHT WHITES NOT AVAILABLE (TO AVOID BLEACHING CARCINOGENS)
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SHIPPING and HANDLING
All orders are usually shipped within 30 days for Free Home Delivery. In case
of Custom Ordered Garments requiring Heavy Handwork, shipment may take 5/6
weeks.
All garments are first encased in water-proof packets then securely packaged
and sealed. All orders are shipped via Speed Courier Services (unless
specified otherwise) and delivered approximately within 5 working days from
date of shipment.
Rush Orders can be shipped in 15 days approximately (email for exact time-frame of your selected products). All
rush orders
MUST be paid for via www.westernunion.com
Money Transfer
OR
Bank Transfer
. Orders paid for via Online Credit Card Portal cannot be rushed, as this form
of payment takes time to verify. SALE PRICES NOT VALID FOR RUSH ORDERS -
ORIGINAL PRICE MUST BE PAID
.
All orders are shipped by the fastest
possible International Speed
Courier Service.
Transit time for courier service is usually 3 to 5 working days (Europe) and 4 to 7 working days (USA).
Please note
that we do NOT give Guarantees for Delivery Date as we have no control over
extenuating circumstances that may/ may not delay delivery after we have
shipped. Tracking Report of the concerned courier company will be conclusive
proof of delivery.
Orders of value less than US $100.00, will be shipped by registered air mail (average transit 10 days)
Not accepting any Rush Order during 22nd and 31st July, 2008 (both days inclusive)
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CANCELLATION OF ORDER
www.dmi-india.com and www.ccavenue.com reserve the right to cancel any order
suspecting fraud.
Buyers may cancel their order within 24 hours after placing the order
subject to payment of a cancellation charge/restocking fee of 10.5% of the total order value.
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PAYMENT OPTIONS
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Pay by credit/debit card/online check
/ineternet banking/PAYPAL
At present we can accept Credit / Debit Cards online of
Visa, American Express, MasterCard, Discover, Switch, Maestro, Solo, Electron, Eurocard and
PAYPAL - Also possible to pay online by Internet Banking from Banks in UK, USA, Canada, Singapore, China and some other Countries,
through the payment
gateway of
world.ccavenue.com
For payment by German Banks, MasterCard, Discover and other cards - please check payment option PAYPAL
For payment by Internet Banking from UK and other Banks, check Internet Banking Payment and then check any of the Canadian Bank,
to get the links for UK, US and other Banks.
Credit Card payments must be authorised by the customer/card-owner and credit
card company
prior to shipment. CCAvenue.com provides a completely Secure, Fast and Easy
Online Ordering System (with SSL encryption) so your banking and personal
details are completely safe.
Credit/Debit Card and e-check purchases sold by world.ccavenue.com Products
provided by www.dmi-india.com - (customers please
note -
credit-card statement will show payment made to world.ccavenue.com
)
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Off Line Payment Option
(for those who do not wish to order online)
FOR ALL PAYMENT OPTIONS LISTED BELOW:
YOU DO NOT HAVE TO ORDER ONLINE. MAKE PAYMENT
AS DETAILED BELOW, THEN
SEND US AN EMAIL
INCLUDING
ORDER DETAILS
(ITEM CODE, MEASUREMENTS, CHANGES IF ANY) AND
PAYMENT DETAILS
(DATE, MODE OF PAYMENT, AMOUNT PAID, DELIVERY ADDRESS)
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Pay thru Western Union Money Transfer
(save 5% - NOT VALID FOR RUSH ORDERS)
www.westernunion.com
A Discount of 5% on your Total Order is offered when using Western Union for
full payment.
Pay in favor of
PRATIK Mitra, Calcutta (Kolkata), India.
Email us the MTCN Number and Exact Amount Transferred.
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Easy Payment Option for Australians. Convert US $ to AUD and Pay to local Bank "ANZ Melbourne", Intermediary Account # 568204AUD00001
Beneficiary Account # 05932000000658, Name = "DMI India Pvt. Ltd."
Email us the Transaction Number, Amount Paid and Date.
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Pay through Bank in USA. (Wire Transfer to and within USA)
(save 10% - NOT VALID FOR RUSH ORDERS)
A Discount of 10% on your Total Order is offered when using Bank Transfer for
full payment in any country.
Transfer of funds through
MT-100 or MT-103
Field 56 MT-100 or MT-103
Intermediary Bank
ABN Amro Bank, New York
SWIFT Code: ABNAUS33
(ABA) FED Routing Code Number - 026009580
Field 57 of mt100 or mt103
Account with Institution
ABN Amro Bank, Calcutta, SWIFT Code: ABNAINBBCAL
Account No. 661001007341
Field 59 of mt100 or mt103
Ultimate Beneficiary: Account No. 1038426 DMI India Pvt. Ltd.
Please obtain SWIFT copy of transfer from your Bank.
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